Steps to digital transformation

Define the digital tactics you already have in place
Create a vision of what you want for your company
Investigate available technologies and solutions
Decide what you want to build, which tools to buy and what to outsource
Repeat at reasonable intervals, optimizing your processes each time

Business Process Transformation

Process transformation can create significant value and adopting technology in these areas is fast becoming table-stakes. 

Companies implement technologies like robotic process automation to streamline back office processes like accounting and legal. Because these transformations tend to be focused efforts around specific areas of the business, they are often successfully led by a CIO or CDO.   

Data, analytics, APIs, machine learning and other technologies offer corporations valuable new ways to reinvent processes throughout the corporation—with the goal of lowering costs, reducing cycle times, or increasing quality.

Business Model Transformation

Process transformation focuses on finite areas of the business, business model transformations are aimed at the fundamental building blocks of how value is delivered in the industry

The complex and strategic nature of these opportunities require involvement and leadership by Strategy and/or Business Units and they are often launched as separate initiatives while continuing to operate the traditional business. By changing the fundamental building blocks of value, corporations that achieve business model transformation open significant new opportunities for growth

Examples of this kind of innovation are well-known, from Netflix’ reinvention of video distribution, to Apple’s reinvention of music delivery (I-Tunes), to Uber’s reinvention of the taxi industry

Customer Experience Transformation

The simple definition is that customer experience transformation is the practice of streamlining sales and service processes within your business to improve customers’ interactions with your brand.

The customer experience revolution has made it feasible to use particular metrics to understand better what your organization should be doing. The pricing survey is the first metric that most organizations may benefit from. Analyzing other data can frequently assist you in identifying ways to adapt and adapt your products for new budgets by looking at these statistics concerning other data. 

Many businesses benefit from digital transformation by providing customers with immediacy, personalization,  and accessibility. It helps to achieve business objectives and also in customer retention.